IT Support Specialist
Workplace: Stockholm, Sverige
Expires: August 15, 2025
We are seeking a Servicedesk employee for Group IT at our client, active in the restaurant and large kitchen industry. As a Servicedesk employee, you will be part of a team of 5 people. Your main task is to provide service and support to the client's users both via phone and on-site. You will work closely with another IT team of 8 employees and play a key role in ensuring that the client's users receive fast and professional help with their IT-related issues.
Main requirements:
- At least 2 years of experience in IT support work
- Experience with Active Directory
- Experience with Microsoft 365
- Experience with Entra ID
- Excellent Swedish and English skills, both spoken and written
Responsibilities:
- Handle user onboarding and offboarding
- Provide support and service to users including troubleshooting, user administration, and permissions issues
- Manage and follow up on cases in the ticketing system
- Provide support via phone and ticketing system
- Contribute to improving the user experience and ensure high quality support
Required hard skills:
- Active Directory
- Microsoft 365
- Entra ID
- Ticketing system management
Recommended hard skills:
- Experience working in large organizations undergoing change
Soft skills:
- Ability to handle stress and multiple requests simultaneously
- Communicative
- Self-driven
- Solution-oriented
Natural languages:
- Swedish (Advanced)
- English (Advanced)
Cultural skills:
- Experience working in a structured consulting environment with collective agreements
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