Product Owner - Customer Journeys
Workplace: Stockholm, Sweden
Expires: October 4, 2025
Lead and optimize customer journeys from sign-up to long-term engagement, collaborating cross-functionally to drive growth and retention in a SaaS healthcare environment.
Main requirements:
  • Experience in similar roles within SaaS, e-commerce, or B2B environments
  • Strong understanding of lifecycle management, customer segmentation, and agile product development
  • Hands-on experience with analytics tools, KPI tracking, and insight gathering
  • Excellent communication skills and stakeholder management across functions
Responsibilities:
  • Lead development of onboarding and sign-up flows supporting sales and marketing teams
  • Design and implement retention capabilities to increase lifetime value (LTV) and reduce churn
  • Own the customer journey and retention capabilities roadmap and backlog
  • Drive insights work using data and user feedback
  • Define and track KPIs related to onboarding and retention
  • Monitor industry trends in customer experience and technology
Required hard skills:
  • Lifecycle management
  • Customer segmentation
  • Agile product development
  • Analytics tools
  • KPI tracking
  • Insight gathering
Recommended hard skills:
  • Experience with SaaS or healthcare products
  • Data-driven decision making
Soft skills:
  • Excellent communication
  • Stakeholder management
  • Cross-functional collaboration
  • Strategic thinking
  • Execution capability
Natural languages:
  • English (Proficient)
Cultural skills:
  • Working in an international environment
  • Collaboration across teams
  • Focus on meaningful healthcare impact
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