Technical customer support at Fiskeby Board AB
Workplace: Norrköping, Sverige
Expires: August 11, 2025
A varied and stimulating role combining technical expertise with customer interaction, supporting customers, sales, and production units with advice, product information, and problem-solving.
Main requirements:
  • Technical post-secondary education or equivalent experience, preferably in the carton, printing, or converting industry
  • Good technical understanding relevant to the industry
  • Very good spoken and written skills in Swedish and English
  • Experience in customer dialogue, complaint handling or technical customer support is meritorious
Responsibilities:
  • Investigate, administer and follow up on complaints
  • Provide technical support during customer visits and in dialogue with sales and production
  • Give technical advice and information about products to customers and sales
  • Gather and communicate customer requirements, complaint status, and special requests to relevant departments
  • Participate in quality and product development projects when applicable
Required hard skills:
  • Technical knowledge in carton/printing/converting industry
  • Complaint handling processes
  • Technical product knowledge
Recommended hard skills:
  • Experience in customer support or sales interface
Soft skills:
  • Communication skills
  • Solution-oriented attitude
  • Service mindset
  • Ability to coordinate across departments and handle multiple cases simultaneously
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • International collaboration
  • Customer service orientation
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